My Badge Studio Refund Policy

1. About This Policy

This policy explains how payments, cancellations and refunds work for purchases made on mybadgestudio.com. It forms part of our Terms of Service. Payments are processed by our payment provider, Razorpay.

2. Subscriptions

Automatic renewal. Paid plans are billed monthly or yearly. Your plan renews and is charged again at the end of each billing period until you cancel it.

Cancelling. You can cancel at any time from your account page. Cancelling stops future renewals. Your paid features stay available until the end of the billing period you have already paid for. We do not refund the unused part of a billing period.

3. Switching Plans

If you switch to a different plan, the new plan starts immediately and replaces your current plan. Remaining days on your old plan are not credited or refunded.

4. Pausing a Subscription

Instead of cancelling, you can pause your subscription and resume it later from your account page. No renewal is charged while it is paused. A pause does not create a refund for any period you have already paid for.

5. One-Time Packs

Watermark-free download packs and AI credit packs are one-time purchases. They do not renew, and the credits never expire. Because the credits are added to your account straight away, packs are not refundable, except where the law requires otherwise.

6. Deleting Your Account

Deleting your account cancels any active subscription immediately. The rest of the paid period, and any unused credits, are lost and are not refunded. If you want to keep your paid features until the end of the period, cancel the subscription first and delete your account later.

7. EU, EEA and UK Consumers

If you are a consumer in the EU, EEA or UK, you normally have 14 days to withdraw from an online purchase. Our paid plans and packs are digital content and services that start straight away. If you ask us to start immediately and acknowledge at checkout that you lose your right of withdrawal, you can no longer withdraw once the service or content has been supplied.

8. When We Do Refund

• Where the law of your country gives you a right to a refund that cannot be excluded.
• If we close your account for a reason other than your breach of our Terms, we refund the unused part of any period you have already paid for (Terms, section 6.3).
• If we cancel an order because of a problem with its content, as described in our Terms (section 3.5).

If you think you were charged by mistake, please contact us and we will look into it.

9. Purchases From Sellers’ Storefronts

Some of our customers sell badges and magnets through their own storefronts or client portals on our platform. If you bought a product from one of these sellers, your purchase is with that seller, and refunds are handled by them. Please contact the seller directly.

10. Contact Us

For any question about a payment or refund, email support@mybadgestudio.com. The service is provided by My Badge Studio.